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BestQuote Realty Ltd.
Brokerage
www.saynotorent.com
Phone: 613.962.0226
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 Real
estate relationships explained
There are substantial differences in the duties owed and the services provided
to Clients and Customers, and you should be familiar with your options before
committing to either.
Definitions:
 
Agent
Fiduciary
Client
Customer
Agency relationship
Agent - while the term "Agent" is not specific to the
Real Estate industry, most Real Estate Salespeople, Brokers and REALTORS
act as Agents when conducting business. An Agent is commonly defined as
any person who represents another person in a business transaction. In
real estate only the company (the brokerage) can be your agent, not their
sales represantatives.
Fiduciary - a person in a position of trust and confidence who
must put the interests of another person (their client) above all others.
Client - often referred to as a Principal, a Client is a person
who asks an Agent in writting to act on his or her behalf during the purchase,
sale, exchange or rental of a property or business. As an Agent I owe
my client full fiduciary duties, such as loyalty, confidentiality, accountability,
duty of care, obedience to all lawful instructions, and full disclosure
of all pertinent facts.
Customer - a customer is a person who has not retained an Agent
to work on his or her behalf. While a customer does not enjoy the fiduciary
duties and benefits of the Client-Agent Relationship, they are nevertheless
entitled to be treated fairly, honestly and with due care at all times.
Agency Relationship - an agency relationship is created when a
person, known as the client, asks another person, known as an Agent, to
act for and on their behalf in a business transaction. In a typical Real
Estate transaction, an Agency Relationship is created when a Seller or
Buyer asks a REALTOR in writting to be their Agent.
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